What We Collect and Why We Keep It
We collect the information you provide when creating your account — your name, contact details, and the wallet identifiers linked to bKash, Nagad or Rocket when you make a deposit or withdrawal. We also collect device and session data automatically: browser type, IP address and the
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pages you navigate within the platform. This technical data helps us detect unusual activity on your account and keep your session intact across mobile and desktop. Payment data tied to bKash, Nagad and Rocket is handled with care. We store only what is necessary to process
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your transaction and verify your account. We do not store your mobile banking PIN or full wallet credentials. Transaction references and timestamps are kept to resolve any dispute you raise with our support team. We retain account data for as long as your account remains active
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and for a period after closure as required by our operational obligations. You can request a copy of your data or ask us to correct inaccurate details at any time through our support channel. Availability of this service depends on your local law and eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.